Subscription Policy

Our Auto-Delivery Program · Last updated: October 2026

When you choose a subscription ("Auto-Delivery") with Merus Protocol, you're enrolling in our Auto-Delivery Program. By completing your purchase, you agree to the terms below. A subscription should be easy to start and easy to leave.

Short version: Your subscription ships automatically on the schedule you picked and charges the card on file each time, until you cancel. You can pause, change how often it ships, or cancel anytime, online in your account in a couple of clicks. Prefer email, or want to skip one delivery? Just write to us. No contracts, no minimums, no phone calls.

1. What you're signing up for

When you choose a subscription plan, you authorize Merus Protocol ("we", "us") to charge your payment method automatically, at the price and frequency shown at checkout, until you cancel. The first charge happens when you place your order. Each renewal is charged on your scheduled renewal date, and the order ships after that.

Current plans

The exact price, quantity and schedule for your plan are always the ones shown at checkout and in your order confirmation email. The plan you selected and saw at checkout is the plan that controls your subscription. If anything on this page and your checkout ever differ, your checkout and confirmation email win.

2. Your price

Your plan price stays the same for as long as your subscription stays active, including through skips and pauses. If we ever need to change the price of an active subscription, we'll email you at least 30 days before the new price applies, and you can cancel before then at no cost. A price change never applies to an order that has already been charged.

One-time discount codes and launch offers apply only to the order they were used on, unless the offer clearly says otherwise.

3. Pause, skip, change or cancel: anytime

Online (fastest): Log in at merusprotocol.com → Account → My Subscription. From there you can:

• Pause your subscription
• Change how often it ships
• Cancel your subscription (no reason required)

By email: Write to support@merusprotocol.com with the email on your order and what you'd like (skip, pause, change or cancel). We confirm every request by email within one business day.

Deadline: Renewals are charged the moment your billing date arrives. To stop an upcoming charge, cancel, pause or skip at least 24 hours before your next billing date. Requests made after that apply to the following cycle, because the current order is already in motion. An order that has already been charged ships as normal, and it's still covered by our 365-day guarantee (Section 6), so you're never stuck with a charge you didn't want.

There's no minimum number of orders, no cancellation fee, and you can cancel right after your first order. After you cancel you won't be charged again.

4. Payments

• Failed payments: If a renewal payment doesn't go through, we may retry it, contact you, ask you to update your payment method, or delay or skip that shipment. Your subscription stays active for the next cycle. A failed payment does not cancel your subscription; to stop future charges, please cancel as described above. You remain responsible for orders that have already shipped.
• Updated cards: If your bank or card network gives us updated card details (for example a new expiration date), you authorize us to use them so your plan isn't interrupted.
• Taxes and duties: Prices don't include sales tax where it applies. Orders shipped outside the US may be subject to import duties or taxes, which are the customer's responsibility.
• Questions about a charge? Please email us first. We'll sort it out quickly, usually faster than a bank dispute. If a charge is disputed with your bank while we're working on it, we may pause the subscription until it's resolved.

5. Shipping and your address

Subscription orders ship free to the countries we currently ship to. Please keep your shipping address up to date in your account before your renewal date; orders ship to the address on file at the time they're processed.

6. The 365-day money-back guarantee

Every subscription order is covered by our 365-day money-back guarantee, counted from each order's own order date, as explained in our Return & Refund Policy. Cancelling a subscription and asking for a refund are separate requests, so if you want both, just tell us in the same email.

7. Free bonuses

Some plans include free digital bonuses (for example, the guides included with the 90-Day Supply). Bonuses are delivered by email with your first order only, are free, and are yours to keep. They have no cash value and are not refunded or exchanged. Bonuses and gifts may change, be substituted, or end at any time, and a bonus offered today is not guaranteed on future orders.

8. Other things to know

• We may pause or end a subscription in cases of fraud, payment failure, abuse of promotional pricing, multiple accounts used to repeat a first-order offer, resale, or a product being discontinued or out of stock. If we end it, you won't be charged for any order that hasn't shipped.
• We may change or end the Auto-Delivery Program, subject to applicable law.
• We may update this policy. Changes apply to renewals after the update date, and we'll email active subscribers about any change that affects their price, schedule or how to cancel.
• Your subscription is for personal use; we may limit quantities per household.

Questions?

Email support@merusprotocol.com. We reply within one business day.